Operational excellence in retail

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We are retail industry leaders working with clients to achieve operational excellence to unleash talent, develop agility and facilitate profitable growth.

 
 

 
 

WE DEFINE

Operational Excellence

ä-pə-'rā-shnəl 'ek-s(ə-)lən(t)s
noun: 1. applying a holistic process to facilitate your team’s best work while making sure the work gets done. 2. having the right talent in the right roles, metrics to measure what matters, systems that enable and data that you trust. 3. freeing up capacity to pivot quickly by streamlining day-to-day operations.

 
 

 
 
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We Answer

Q: What does success look like in three years?
How do we grow profitably?
OUR ANSWER »

Q: How do we define operational excellence for our business?
OUR ANSWER »

Q: How do we improve product margins, innovation, quality and speed to market?
OUR ANSWER »

 
 

 
 

How We Work

NEXT takes a holistic approach to client engagements, whether facilitating a three-day“what does success look like?” session, developing an in-depth operating plan or participating in a full concept-to-market (CTM) cycle.

 
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Set the Right Targets

Understand the brand vision across financials, products and channels

Define operational excellence for your organization

Focus the work through an Integrated Diagnostic

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Show Me the Money

Create an operating plan to unlock sustainable, profitable growth

Optimize cash flow with end-to-end business efficiencies

Identify opportunities for margin growth

Free the Team

Work the plan through a full CTM cycle

Participate as team members to ensure sustainable success

Manage change

 
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How We Deliver Results

Created $5M annual reinvestment from in-house transition of e-commerce business

Reduced cost per unit in distribution center by 15% and increased productivity by 220%

Saved $19M in COGS through sourcing strategy overhaul

 

Latest Insights

 

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LET’S CONNECT

At NEXT, we partner with forward-thinking clients prepared to embrace positive change. If you’re ready to make your business more agile, profitable and responsive to customer needs, I look forward to hearing from you.